Q: How do I book a property?
A: You can book directly through our website or via Airbnb. Simply select your preferred property, choose your dates, and follow the booking process.
Q: How can I check the availability of a property?
A: Availability is displayed on each property listing. For Airbnb bookings, availability is also visible on the Airbnb calendar.
Q: Can I visit a property before booking?
A: For short-term rentals, in-person viewings are not typically available. We provide detailed descriptions, photos, and virtual tours to help you decide.
Q: What payment methods do you accept?
A: We accept major credit/debit cards and PayPal. For Airbnb bookings, payments are securely processed through Airbnb.
Q: Do you accept cash payments?
A: No, all payments must be made online through secure channels.
Q: What is your cancellation and refund policy?
A: Cancellation and refund policies depend on the specific property and platform. For Airbnb bookings, the cancellation policy is outlined in the listing.
Q: How do I check in to the property?
A: Check-in instructions, including key collection details and access codes, will be sent before your arrival.
Q: Can I check in early or check out late?
A: Early check-ins and late check-outs are subject to availability. Contact us in advance to arrange.
Q: What should I do if I face an issue during my stay?
A: Contact our customer support team or reach out via Airbnb messaging. We’re available 24/7 to assist.
Q: Can I host events or parties at the property?
A: No, parties and events are prohibited to maintain a comfortable environment for guests and neighbours.
Q: Do you allow pets?
A: Pet policies vary by property. Please check the specific listing for details.
Q: Can I smoke in the property?
A: All properties are non-smoking. Smoking indoors is strictly prohibited.
Q: Do you observe quiet hours?
A: Yes, quiet hours are from 10 PM to 8 AM to ensure a peaceful environment.
Q: How many beds are in the flat?
A: Bed availability varies by flat. Please contact customer service for details.
Q: Are your properties professionally cleaned?
A: Yes, all properties are professionally cleaned and sanitised before each guest’s arrival.
Q: Can I extend my stay?
A: Extensions depend on availability. Contact us as soon as possible to request an extension.
Q: Do you offer long-term rental options?
A: Yes, long-term rental options are available for select properties. Contact us for more information.
Q: What should I do if I lose the keys?
A: Contact us immediately. Replacement keys or locksmith services may incur a fee.
Q: Are utilities included in the rental price?
A: Utilities are included for short-term rentals. For long-term stays, coverage varies by property.
For additional questions, feel free to reach out to us on the Contact Us page, the chat on the right corner or by email - [email protected]